Unexpected challenges are truly the new normal for almost all dealers. Between labor and part shortages, increasing costs, and pandemic protocols, not one operation we’ve spoken with has made it through the past two years completely unscathed or unchanged....

For Parts Managers, it can be difficult to keep in mind both a sales and investment perspective on parts. In the day to day, immediate demand trumps all else- sometimes resulting in an overall inventory that is sluggish, overstocked, and lacking in width....

Parts departments are responsible for producing nearly 50% of overall dealership profit yet, in our experience, they are often undervalued, neglected, and under-supported. As the market has shifted in the wake of the pandemic, more dealers seem to be...

We talk a lot over here about being proactive vs reactive. The basic idea is that if you’re constantly stuck in the muck of emergencies in your parts department, it’s impossible to be developing plans and or making big-picture analyses of your operation....

Is your dealership considering a DMS switch? There are lots of great reasons to seek out a better fit with your DMS. Better overall performance, clearer inventory reporting, improved support, and more service management tools are just a few of many reasons to...

In a recent poll we conducted on LinkedIn asking Parts Managers if they had support they need to focus on growth, a staggering 40% responded no! While it’s understandable that so many managers are struggling, especially with parts shortages and the ongoing...

You’d be hard pressed to find a dealer who doesn’t acknowledge the importance of customer loyalty. But even so, many dealerships neglect to create a tangible plan or goals for their customer attraction and retention. It can be easy to assume that as long as...

In the parts business, it’s inevitable that there will be a certain amount of obsolescence. While return allowances can help offset the cost of discarding obsolete stock, a strategy that doesn’t take into consideration where obsolescence is coming from will...

In our 20+ years of working in this industry a lot has changed but one thing that has remained consistent: parts managers have A LOT on their plate. Not only that, with the increasing complexity of the DMS, manufacturer programs, parts shortages, and online...

While wholesale business can be a great source of profits, poor planning and haggling can actually result in wholesale transactions costing more than they are worth. Here’s how you can optimize your wholesale operation to ensure it’s really worth the work,...