How Do Parts Managers Use AI to Fix Process Gaps? In this PartsEdge Podcast episode, Kaylee Felio talks with Brian Fox, Parts Director at Barnes Crossing Auto Group, about how parts managers use AI tools like ChatGPT to cut mistakes, document better systems,...

What Is an Acceptable Obsolescence Rate in a Parts Department? Many parts managers still run their DMS with 2 or 3 sources because older systems pushed everything into broad categories. Chuck Hartle explained that modern DMS platforms can support far more...

Why 34% Of Customers Share Technician Videos Before Approving Repairs Declined repairs cost service and parts departments thousands each month, yet many managers chase the decline instead of the cause. On the PartsEdge Podcast, Host Kaylee Felio and Joe...

Why Management Style Shapes Every Inventory Decision You Make Parts managers face constant pressure to sell more, reduce aging stock, maintain accuracy, and support service without slowing operations. On the Parts Edge Podcast, Kaylee Felio explained that one...

At the latest Fixed Ops Roundtable, I had the chance to sit down with industry leaders Ted Ings, Sarah Vantine, Allie Peters, Ellen Rhoades, and Michael Weldon for a powerful panel focused on something dealerships only think they’re addressing consistently:...

Dealerships are finally catching on: the parts department isn’t a back-office function anymore — it’s the heartbeat of fixed ops success. At this year’s Fixed Ops Roundtable, I joined leaders across the industry to unpack why parts are becoming the central...

Three Hours Lost Every Morning In Reporting Fixed Ops leaders keep venting about time lost to reports and confusion about consulting. On the PartsEdge Podcast, Kaylee Felio and Ansley Williams address both problems head on with practical steps that save hours...

Why Most Parts Departments Lag Behind Every time a required part isn’t available, a technician waits, a customer leaves, and revenue slips away. On the latest PartsEdge Podcast, host Kaylee Felio and guest MK Valley Co-founder and CEO of SparkServ expose the...

Parts Managers Cut Inventory and Save Hours Weekly Parts leaders from Snell Jaguar Land Rover in Texas share what really happens when reporting improves, returns get organized, and managers lead from the floor.

Why Obsolete Parts Keep Hurting Profits In this episode, Kaylee Felio speaks with industry expert Chuck Hartle about the costs of poor inventory decisions, outdated parts, and stock programs that look helpful on paper but quietly bleed dealerships of profit....