Why Is Trust Still the Biggest Challenge in Service? Customers often hesitate when repair recommendations are presented because they cannot see the problem for themselves. Joe Shaker, founder of TrueVideo, believes the answer isn't asking advisors to explain...

Why Does Every Customer Conversation Matter? Kyle Disher of Rev Dojo shared insights on improving communication, strengthening lead management, and using technology to create better customer experiences across fixed operations. Many dealerships focus on...

Why Should Fixed Ops Leaders Invest in Industry Networking? Matt, Service Director, and Justin, Parts Director, from Huffines Hyundai McKinney discussed how collaboration, networking, and leadership development help dealerships strengthen both their teams and...

Why Should Dealerships Pay More Attention to Customer Feedback? Melissa Terrell joined Kaylee Felio to discuss how customer feedback, review data, and customer intelligence are helping dealerships uncover opportunities, strengthen retention, improve employee...

Why Does Communication Matter More Than Ever? Beth, Parts Manager at Heron Gear Infiniti, and Tricia, Service Manager at Heron Gear Infiniti, recently shared their experiences leading departments through change while navigating the challenges that come with...

Why Are Traditional Scheduling Processes Falling Short? Michael Webb from AutoEngage joined the conversation at the NCM Feel the Future Fixed Ops Summit to discuss a challenge that continues to impact dealerships of every size: keeping service lanes full...

Why Do So Many Dealerships Struggle With Data? Dealerships have access to more information than ever, yet many leaders still struggle to turn that information into action. James Grogan and Maureen Martin with Dynatron Software explain that one of the biggest...

Why Do Industry Events Matter? Robert Perez, Fixed Operations Director for South Texas Auto Group, believes one of the most valuable investments dealership leaders can make is stepping away from daily operations to learn from others. Industry events create...

Why Are More Dealers Centralizing Inventory? Joe Castelino, Vice President of Fixed Operations at American Motors Group, oversees 12 stores across brands including Toyota, Volkswagen, Chevrolet, Cadillac, and Alfa Romeo. One of the group’s biggest operational...

What Makes Dominion’s Approach Different?