Why do parts managers lack visibility between service scheduling and parts inventory? Kyle Morisette shared that even after 20+ years in the business, many dealerships face the same pain points. Scheduling and parts systems often operate separately, which...

How Do Parts Managers Use AI to Fix Process Gaps? In this PartsEdge Podcast episode, Kaylee Felio talks with Brian Fox, Parts Director at Barnes Crossing Auto Group, about how parts managers use AI tools like ChatGPT to cut mistakes, document better systems,...

When Jake Lyon stepped into leadership at Tinney Chevrolet GMC, he inherited what many turnaround managers face: an inventory with uneven stocking levels, excess parts creeping upward, and returns not always being processed before deadlines closed. He knew...

What Is an Acceptable Obsolescence Rate in a Parts Department? Many parts managers still run their DMS with 2 or 3 sources because older systems pushed everything into broad categories. Chuck Hartle explained that modern DMS platforms can support far more...

When Kayla Bell stepped into her role overseeing the parts departments at Duvall Chevrolet, Ford, and CDJR, she inherited a reality many managers know well: multiple manufacturers, aging stock, inconsistent processes, and not enough time to make sense of it...

Why 34% Of Customers Share Technician Videos Before Approving Repairs Declined repairs cost service and parts departments thousands each month, yet many managers chase the decline instead of the cause. On the PartsEdge Podcast, Host Kaylee Felio and Joe...

Why Management Style Shapes Every Inventory Decision You Make Parts managers face constant pressure to sell more, reduce aging stock, maintain accuracy, and support service without slowing operations. On the Parts Edge Podcast, Kaylee Felio explained that one...

At the latest Fixed Ops Roundtable, I had the chance to sit down with industry leaders Ted Ings, Sarah Vantine, Allie Peters, Ellen Rhoades, and Michael Weldon for a powerful panel focused on something dealerships only think they’re addressing consistently:...

Dealerships are finally catching on: the parts department isn’t a back-office function anymore — it’s the heartbeat of fixed ops success. At this year’s Fixed Ops Roundtable, I joined leaders across the industry to unpack why parts are becoming the central...

Three Hours Lost Every Morning In Reporting Fixed Ops leaders keep venting about time lost to reports and confusion about consulting. On the PartsEdge Podcast, Kaylee Felio and Ansley Williams address both problems head on with practical steps that save hours...