How Better Inventory Rules Helped Mitch Brady Reduce Obsolescence to 1% and Create the Perfect Inventory Watch NOW INDUSTRY Automotive Fixed Operations CHALLENGE Mitch wanted to build a broader, healthier inventory mix without significantly increasing his...

Why Do So Many Inventory Problems Go Unnoticed? Kaylee Felio and Blake Featherly explored how advanced reporting can help parts managers uncover inventory blind spots, improve forecasting, and make more informed decisions before small issues become expensive...

Why Should Dealerships Pay More Attention to Customer Feedback? Melissa Terrell joined Kaylee Felio to discuss how customer feedback, review data, and customer intelligence are helping dealerships uncover opportunities, strengthen retention, improve employee...

Why Does Communication Matter More Than Ever? Beth, Parts Manager at Heron Gear Infiniti, and Tricia, Service Manager at Heron Gear Infiniti, recently shared their experiences leading departments through change while navigating the challenges that come with...

Why Are Traditional Scheduling Processes Falling Short? Michael Webb from AutoEngage joined the conversation at the NCM Feel the Future Fixed Ops Summit to discuss a challenge that continues to impact dealerships of every size: keeping service lanes full...

Why Do So Many Dealerships Struggle With Data? Dealerships have access to more information than ever, yet many leaders still struggle to turn that information into action. James Grogan and Maureen Martin with Dynatron Software explain that one of the biggest...

One of the biggest misconceptions in dealership parts operations is that inventory problems happen overnight. A parts manager inherits a department, pulls an obsolescence report, and suddenly finds themselves answering for shelves full of aging inventory and...

Why Do Industry Events Matter? Robert Perez, Fixed Operations Director for South Texas Auto Group, believes one of the most valuable investments dealership leaders can make is stepping away from daily operations to learn from others. Industry events create...

How Better Inventory Structure Helped Titus-Will Toyota Create More Clarity and Control Watch Now! INDUSTRY Automotive CHALLENGE Stock orders could run 750+ lines, and the DMS only allowed 14–15 inventory sources, making it difficult to manage a growing parts...

Why Are Dealerships Losing Margin on Parts? Many dealerships focus heavily on inventory while overlooking how pricing directly affects profitability. Chuck Hartle explains that one of the biggest issues across dealership parts departments is shrinking margin...