Why Is Intelligent Scheduling More Than Filling Appointment Slots? Dave Anderson from EvenFlow AI shared how intelligent scheduling, lessons from healthcare and airlines, and proactive customer communication can help dealerships improve both operational...

Why Is Trust Still the Biggest Challenge in Service? Customers often hesitate when repair recommendations are presented because they cannot see the problem for themselves. Joe Shaker, founder of TrueVideo, believes the answer isn't asking advisors to explain...

Why Does Every Customer Conversation Matter? Kyle Disher of Rev Dojo shared insights on improving communication, strengthening lead management, and using technology to create better customer experiences across fixed operations. Many dealerships focus on...

Focus on One Priority at a Time In her conversation with Kaylee Felio, service director Sammy Jo Mannering discussed how leadership, customer feedback, and daily engagement with the team have shaped her approach to managing a large Hyundai and Genesis...

How Better Inventory Rules Helped Mitch Brady Reduce Obsolescence to 1% and Create the Perfect Inventory Watch NOW INDUSTRY Automotive Fixed Operations CHALLENGE Mitch wanted to build a broader, healthier inventory mix without significantly increasing his...

Why Do So Many Inventory Problems Go Unnoticed? Kaylee Felio and Blake Featherly explored how advanced reporting can help parts managers uncover inventory blind spots, improve forecasting, and make more informed decisions before small issues become expensive...

Why Should Dealerships Pay More Attention to Customer Feedback? Melissa Terrell joined Kaylee Felio to discuss how customer feedback, review data, and customer intelligence are helping dealerships uncover opportunities, strengthen retention, improve employee...

Why Does Communication Matter More Than Ever? Beth, Parts Manager at Heron Gear Infiniti, and Tricia, Service Manager at Heron Gear Infiniti, recently shared their experiences leading departments through change while navigating the challenges that come with...

Why Are Traditional Scheduling Processes Falling Short? Michael Webb from AutoEngage joined the conversation at the NCM Feel the Future Fixed Ops Summit to discuss a challenge that continues to impact dealerships of every size: keeping service lanes full...

Why Do So Many Dealerships Struggle With Data? Dealerships have access to more information than ever, yet many leaders still struggle to turn that information into action. James Grogan and Maureen Martin with Dynatron Software explain that one of the biggest...