We just had the pleasure of attending NADA100, where we were repeatedly confronted with the assertion that providing an exceptional service experience is the most important factor in determining dealership profit. As it stands, however, the numbers show room...

Several times over the past month we have had inquiries on how to purge obsolete inventory. More specifically, how can the dealership parts department sell the parts on an invoice without affecting the gross profit percentages overall?

Rideshare services like Lyft and Uber have dominated the discussion around the transportation industry ever since they first came into popularity in a few years ago. Many wonder how they will impact car sales and services and, while outcome opinions vary,...

Shawn Albertson - Parts Manager Don K Chrysler Dodge Jeep Ram Subaru in Whitefish, MT PartsEdge Client Since: 2015 ABOUT DON K WHITEFISH: Don "K" Whitefish has been a reputed dealer in the Flathead Valley since 1990 and was pleased to acquire the Chrysler...

There’s no better time than the end of a year to review your setups with and make sure your source accounting and sale accounts being set up properly. We consistently get calls about gross profit being low for a specific Sale Account or Asset Account going...

Customer service in the automotive industry matters more now than ever, it truly is the lifeblood of your dealership. Customer service is not just an in-person ordeal anymore, it begins when a buyer searches online and concludes when they enter your...

Jeff Denis - Parts Manager Marcotte Ford in Holyoke, MA PartsEdge Client Since: 2009 ABOUT MARCOTTE FORD: At Marcotte Ford in Holyoke, auto sales have been our business for more than 50 years. We are one of the premier Ford dealers MA has come to know and...

Chuck Hartle, co-founder of PartsEdge, presented at a Texas Automotive Dealer Association meeting in Austin, TX in earlier in the month. We want to thank Tim Crenwelge and the TADA Staff for inviting us to present at the Parts Workshop to a large group of...

If you’re a parts manager on an auto-replenishment program such as GM’s RIM program or Chrysler’s ARO, one great question to ask yourself is “Do I totally rely on the replenishment program to restock my inventory shelves?”

Anyone who has started a business knows relationships are at the root of their success. No individual nor business succeeds without the support of those around them. With the goal of understanding the future of the automotive industry, we can identify some...