When the initial excitement of driving a brand-new car fades and the factory warranty clock starts ticking, retaining parts and service customers becomes a pivotal challenge for dealerships. As warranties expire, vehicle owners often seek alternative service...

Brandin Wilkinson is the Director of Leadership & Performance of Bannister Automotive Group. He brings over 16 years of rich experience in the automotive sector. With a resume boasting 13 years in roles spanning management, executive positions, and ownership,...

Joe Gibson is the Marketing Director at InteliChek, a company providing Dealers, Dealer Groups, and OEMs with a suite of unique, high-value products and services, as well as a powerful combination of strategic insight, business acumen, and an entrepreneurial...

Kelley Reis is an Automotive Consultant, Facilitator, Data Analyst, and CX Strategist, with over 20 years in the automotive industry. Her professional experience has spanned across variable and fixed automotive retail operations, from a single point franchise...

The deadline for a potential worker strike by the United Auto Workers (UAW) is this Thursday, September 14th. Right now, the United Auto Workers (UAW) are in discussions with the Detroit Three automakers, namely Ford Motor, Stellantis (the parent company of...

Paul Daly is the founder and CEO of ASOTU: Automotive State of the Union, the only Dealer-owned media publisher in the Automotive Industry. He created it in response to the chaos and fear of the COVID shutdown in early 2020 with the founding belief that “When...

In the ever-evolving landscape of the automotive and manufacturing industries, the efficiency and effectiveness of a parts department play a crucial role in overall business success. From optimizing inventory management to embracing technological...

Ron Marvo is a Business Development Expert at Sandy Cerami & Associates. He is serving clients large and small, corporate, and individual to help them gain clarity and insight in order to create a pathway to recruiting top talent, enhanced culture, stronger...

Angela Willoughby is a Fixed Operations Analyst at Foundation Automotive Corp, a company providing modern automotive solutions across North America. She has over 15 years leading teams to success through outstanding leadership, training, coaching, teamwork...

In the intricate world of dealership parts operations, maintaining high profits and exceptional customer service relies heavily on a finely tuned parts department. Yet, even the most experienced Parts Managers can find themselves grappling with issues that...