Featuring Jeff Denis, Parts Manager Marcotte In the world of Fixed Operations, efficiency and reliability stand as pillars of success. Marcotte Ford’s Parts Department, under the management of Jeff Denis, Parts Manager, showcases a prime example of achieving...

Jeremy Stephens is the Director of Fixed Operations of the Hiester Automotive Group. He started his career in the automotive business at a local service station. Later on, he became a technician at a Chevrolet dealership and continued in that role until 2010....

Russell Hill is a Co-Founder & Managing Partner of FixedOPS Marketing, a company providing modern, effective service special coupons and full-service marketing solutions for automotive fixed operations.

Kelley Reis is an Automotive Consultant, Facilitator, Data Analyst, and CX Strategist, with over 20 years in the automotive industry. Her professional experience has spanned across variable and fixed automotive retail operations, from a single point franchise...