Ford and Dominos have recently partnered to test self-driving pizza delivery by randomly selecting customers to receive pizzas delivered in self-driving vehicles (there is a Ford safety technician as well as other researchers in the vehicle). Although this...
Electric cars have been on the automotive horizon as a feasible replacement for fuel cars for over 100 years. As a matter of fact, the first electric car was built in 1890 and was already a worthy contender in the technology of the time. Because of the...
Uber is appealing to dealerships in new and innovative ways by launching Uber Central, a platform that allows businesses to manage multiple rides at one time. The program allows customers to request, manage and pay for rides for others. In a statement, Uber...
Last month we discussed the impact of an ever-increasing amount of rideshare drivers on dealerships service departments. To summarize, rideshare drivers will be putting more miles on their cars, thus they will need repairs more often, and, because their...
Rideshares are now dominating taxi services and increase in popularity by the day, this increase in ride demand means an increase in drivers. Many of these drivers will need a new vehicle to meet the specifications of each rideshare service- typically newer...
Understanding the larger impact self-driving cars is, simply put, the most relevant way for anyone in the automotive retail industry to adapt with the times and gain clarity of an uncertain future. After all, autonomous vehicles will impact the auto retail...
Self driving cars are right around the corner, and they just might replace human operated vehicles both in safety and cost. Although the obvious first thought is how they will impact auto retail, there are many other industries that may be deeply altered by...
We just had the pleasure of attending NADA100, where we were repeatedly confronted with the assertion that providing an exceptional service experience is the most important factor in determining dealership profit. As it stands, however, the numbers show room...
Rideshare services like Lyft and Uber have dominated the discussion around the transportation industry ever since they first came into popularity in a few years ago. Many wonder how they will impact car sales and services and, while outcome opinions vary,...
Customer service in the automotive industry matters more now than ever, it truly is the lifeblood of your dealership. Customer service is not just an in-person ordeal anymore, it begins when a buyer searches online and concludes when they enter your...
