The world of fixed ops is evolving—and with it, the way we handle payments must evolve too. On a recent episode of the PartsEdge Podcast, host Kaylee Felio sat down with Julie Douglas, founder and CEO of DealerPay, to talk about how dealership payment systems are catching up to modern consumer expectations—and why the parts department is overdue for a process upgrade.

Julie has been in the industry for over 25 years, launching DealerPay nearly 15 years ago after years of listening to the pain points inside dealerships. One key takeaway from their conversation? DealerPay isn't just processing payments—they're solving a big problem in fixed ops: inconsistency.

From Antiques to Amazon: Bringing Payments Into the Modern Age

Historically, dealership payments—especially in the parts department—have relied on clunky terminals, manual receipts, and outdated processes. That model is breaking down fast.

Julie explains that DealerPay was built specifically for dealerships, offering technology that integrates directly with the DMS and streamlines how payments are collected—from service to parts to mobile deliveries. With options like text-to-pay, saved customer cards, and even mobile check deposits, the experience mirrors what consumers expect from today’s digital-first world.

“It’s like Amazon—but tailored for how dealerships actually operate,” Julie shared.

Why Payments in the Parts Department Are So Painful

Julie outlined several ongoing challenges dealerships face when it comes to collecting payment in the parts department:

• Inconsistent or manual collection processes

• Delayed payments from wholesale deliveries

• High rates of refunds and chargebacks

• No integration with the DMS, causing confusion for accounting

• Lack of tracking, signatures, or proof of delivery

The result? Missed revenue, frustrated controllers, and friction between departments.

A Game-Changer: DP Moves

DealerPay’s latest innovation—DP Moves—is a full-featured mobile payment solution that lets parts drivers and field staff collect and track payments seamlessly.

With DP Moves, you can:

• Accept credit, debit, checks (via image), or cash

• Capture signatures and apply them to the ticket

• Tie payments directly to the DMS

• Track devices via GPS

• Instantly text or email receipts to the customer

• Ensure consistent batch reconciliation and reporting

“We’re solving accounting nightmares left and right,” Julie said. “Everything is labeled, linked, and clear.”

What’s Next for DealerPay?

DealerPay is pushing the envelope even further with:

• AI-driven self-checkout kiosks

• Virtual card payables functionality

• Continued DMS integrations and automation

They’ll be showcasing it all at NADA 2025 in New Orleans with live demos at their expanded booth.

Why This Matters

Parts departments are often overlooked when it comes to tech upgrades, even though they’re crucial to dealership success. DealerPay gives them the tools to reduce friction, increase consistency, and improve the customer experience—without adding more complexity.

“You’re really providing what consumers want,” Kaylee said. “And this is the future our industry needs.”

Listen to the Full Episode ▶️ Listen now!

Learn how to bring your payments process into the modern age—from parts deliveries to mobile repair orders.