Cory Scheer is the Founder and CEO of TrustCentric™ Consulting, an organizational and leadership development firm. TrustCentric™ helps leaders, teams, and organizations become more trustworthy, focused, and productive by: using empirical evidence to define reality, implementing a proven trust building framework, and walking alongside clients to develop clear, obtainable, and long lasting data informed strategies for success.
Insights from Cory Scheer’s Book: “Closing the Trust Gap”
Cory’s book, “Closing the Trust Gap,” is a product of his doctoral research and partnerships with industry experts. The book delves into the pervasive issue of trust gaps in workplaces across different industries. It provides insights into the framework of trust and outlines building blocks essential for strengthening trust within organizations.
Significance of Trust Gaps in the Dealership Setting
The podcast explores how trust gaps manifest in dealerships, with a particular focus on the differences between sales and service departments. Cory explains that the service team at a dealership experienced significantly lower trust scores compared to the sales team. He attributes this variance to the high-pressure environment for the service team, leading to operational challenges and lower levels of trust.
Framework for Assessing and Closing Trust Gaps
Trust Centric utilizes a structured approach to assess trust within organizations. Their assessment, nested within the structure of trust framework, takes a holistic view of workplace culture. It focuses on identifying trust gaps between leadership and employees and provides a blueprint for addressing such gaps. The aim is to equip leaders with a model that supports actionable strategies to improve the conditions of trust.
Frequency of Assessments for Sustained Trust-Building
While the initial assessment is crucial for identifying trust gaps, Cory suggests that organizations should consider follow-up assessments every six to 12 months. This approach allows leaders to stay proactive in managing trust-related challenges and generates insights into any evolving blind spots within the organizational culture.
Empowering Individuals through Trust Assessments
The assessment offers profound insights for individuals across levels in an organization. By providing a visual depiction of the overall trust assessment score, coupled with the structured trust framework, individuals gain a comprehensive understanding of the existing trust dynamics. This empowers them to initiate and support actionable initiatives towards closing trust gaps.
The Impact of Cory Scheer’s Work in Strengthening Trust
Cory’s work resonates with leaders striving to foster robust workplace cultures built on trust. He emphasizes the significance of taking actionable steps to address trust gaps rather than relying solely on assumptions of trust. His dedication to equipping organizations with the tools to build and maintain trust highlights the efficacy of strategic trust management.
Concluding Thoughts and Call to Action
Building and maintaining trust in the workplace is vital. By leveraging assessment tools, frameworks, and actionable strategies, organizations can actively work towards closing trust gaps. Cory’s insights underscore the importance of intentional efforts towards improving trust, thereby enhancing employee engagement and customer satisfaction.
In conclusion, Cory Scheer’s expertise offers valuable guidance for organizations seeking to create a culture rooted in trust. Through practical insights and structured frameworks, leaders can proactively tackle trust-related challenges, resulting in a more cohesive and thriving workplace.
——————————————–
Sponsors:
This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you’re looking to optimize your parts management, visit 🔗 www.partsedge.com.
This show is Sponsored by:
Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com.
Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com.
——————————————–
Takeaways
- Trust builds healthy workplaces.
- Structured trust framework is essential.
- Assess and act on trust regularly.
Quote
“It’s when we begin to take action on trust that we start to see positive changes.” –Cory Scheer
Connect
Cory Scheer
LinkedIn: www.linkedin.com/in/coryscheer
Book: www.trustcentricconsulting.com/book
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com