Richard Mueller is a shop foreman at Cochrane GM in Alberta, Canada. He has over 13 years of experience in the automotive industry, and he is passionate about his work. Richard started working in the automotive industry when he was 16 years old. He has worked in a variety of roles in the industry, including parts clerk, service advisor, and mechanic. He has been a shop foreman for the past two years.

In this informative episode, our host Kaylee engages in a deep-dive conversation with Richard. They explore his fascinating career journey, his role as a shop foreman, and his nuggets of wisdom for aspiring mechanics. Additionally, they delve into the intricate world of vendor and supplier relationships, offering us a peek into Richard’s unique approach to this challenging aspect of his job.

Navigating the Vendor Landscape

Richard believes vendors should be ready to “play ball,” which means presenting detailed price sheets and references without hesitation. He emphasizes that, given the intense competition, vendors must prove their value to earn his business. But it’s not all about the numbers for Richard. He values those who treat him with respect and consideration, underlining that, at similar price points, he’d choose those who demonstrate such qualities.

Decision-making in the Shop

We also explore the decision-making process involved in selecting services for the shop. Richard, along with his service team, evaluates a range of options. This involves consulting with coaches and experienced service advisors. Striking a balance between addressing immediate needs and long-term improvement strategies is key in these decisions.

Challenges, Complexities, and Love for the Job

Despite the challenges, Richard’s love for his work shines through. He enjoys the unpredictable nature of his job, whether dealing with a vehicle issue or chatting with a customer. His enthusiasm for tackling challenges and finding solutions highlights his dedication and passion for the industry.

The Physical Toll of the Job

As we near the end of the episode, Richard shares some light-hearted insights about the physical aspects of the job, like swollen hands and unusual cuts. This amusing segment reminds us of the physically demanding nature of the automotive industry, often overshadowed by the technical aspects.


As we wrap up this enlightening conversation with Richard, we gain a nuanced understanding of the complexities of managing an automotive shop and the dynamic aspects involved. From dealing with vendors to making critical decisions for the shop, it’s clear that Richard’s work life offers a new adventure every day.


  1. Be willing to learn new things.
  2. Stay up-to-date on the latest auto technology.
  3. Be adaptable.


“My biggest obstacle would have been managing myself, my emotions.” –Richard Mueller


Richard Mueller



Kaylee Felio