Why do parts managers lack visibility between service scheduling and parts inventory?

Kyle Morisette shared that even after 20+ years in the business, many dealerships face the same pain points. Scheduling and parts systems often operate separately, which leads to appointments booked for jobs without confirmed parts availability.

This disconnect also forces staff to re enter information across multiple tools, which wastes time and creates errors. When service advisors, technicians, and parts staff operate in silos, missed revenue and extended customer downtime follow.

How does modern technology improve parts department efficiency?

Kyle Morisette explained that the biggest improvement comes from adopting fully integrated and customizable technology designed by people who worked inside dealerships. These tools sync service scheduling, parts inventory, and customer communication in real time, which reduces mistakes and speeds daily operations.

AI and automation remove repetitive quoting tasks so the parts team focuses on fulfillment instead of pricing work. Customization also matters because a rigid platform rarely fits how a store truly operates.

How can dealerships reduce missed jobs caused by parts availability gaps?

A recurring issue occurs when customers arrive for repair appointments before special order parts arrive. Kyle Morisette described platforms that automatically notify staff and customers when parts get received, which prompts immediate outreach to schedule installs.

AI driven tools also recognize repeat jobs and suggest the right parts or OEM and aftermarket options. This approach pairs technicians, advisors, and repair orders so the calendar stays aligned with inventory.

What ongoing support should vendors provide after implementation?

Kaylee Felio and Kyle Morisette emphasized that installing software never solves the problem alone. The best vendors offer ongoing onboarding, regular check ins, and responsive customization as dealership needs evolve.

Support teams with fixed ops experience understand the realities of parts departments and refine workflows rather than leaving managers to troubleshoot on their own.

Conclusion

Inventory performance improves when scheduling, parts, and communication operate together inside one system supported by experienced vendors. Integration and partnership turn recurring breakdowns into predictable processes.

“Parts managers deserve better tools.” — Kaylee Felio