At PartsEdge, we pride ourselves on being more than just a service provider; we aim to be a true partner to the dealerships we work with. One such success story comes from Jorge Campacci, General Manager of North Penn VW and North Penn Mazda. Jorge’s experience highlights how PartsEdge helps dealerships achieve operational excellence while tackling the unique challenges of managing a busy parts department.

A Trusted Partner in Parts Management

Jorge affectionately refers to PartsEdge as his “parts watchdog,” a title we’re honored to embrace. This partnership has made a significant impact on North Penn’s management team in many ways:

• Simplified Oversight with Monthly Reporting: Jorge praises the monthly one-page report that keeps his team informed about crucial control categories. These reports highlight key metrics that could otherwise be overlooked amid the demands of a busy department. “Thanks to them, our obsolescence levels are at an all-time low!” Jorge shares.

• Game-Changing Matrix Table Guidance: One of the most impactful changes has been the expert guidance on optimizing matrix tables. According to Jorge, this was something he might have missed without the insight provided by PartsEdge. The result? Maximized profitability and better pricing strategies that support the bottom line.

Proactive DMS Optimization

Keeping a dealership’s DMS system running smoothly is no small task. PartsEdge’s proactive support in areas like bin location rearrangements and the creation of specialized reports ensures that North Penn’s team stays ahead of potential challenges. Jorge notes, “Their support really helps us stay involved and proactive.”

A Lifesaver During a Crisis

One of the standout moments of this partnership came during the CDK cyber-attack. In the midst of uncertainty, Jorge and his team turned to PartsEdge for assistance. Chuck Hartle and the team quickly provided a full inventory backup from the previous day. This included all the critical details—inventory levels, costs, sales data, part numbers, and bin locations—allowing the staff to seamlessly manage operations using an Excel file. Jorge describes the support as “a lifesaver for the counter staff,” highlighting the reliability and dedication that PartsEdge consistently delivers.

Driving Results and Building Trust

From reducing obsolescence to optimizing processes and providing unparalleled support in times of need, PartsEdge has proven to be an invaluable asset for North Penn VW and North Penn Mazda. As Jorge puts it, “They’ve really made a difference for our management team in so many ways.”

Ready to Transform Your Parts Department?

Jorge’s story is just one example of how PartsEdge can help your dealership thrive. If you’re ready to take control of your parts inventory, reduce inefficiencies, and build a stronger, more proactive team, we’re here to help.

Schedule a consultation to see how PartsEdge can become your “parts watchdog.”