How Mike Kraft Used PartsEdge to Run a Tighter, Smarter Department
When your store grows, your systems have to keep up
In this episode of the PartsEdge Podcast, Kaylee talks with Mike Kraft, Parts Manager at Suburban Chevrolet in Minneapolis. After more than 30 years in the industry, Mike has seen how technology changed the job and how PartsEdge became the tool that helped him manage more complexity without adding more people.
Listen to the full episode 🎧
https://spotifycreators-web.app.link/e/q76ke1PNTUb
Offloading the Work That Slows You Down
Mike explains that dealership systems got more advanced, but so did the volume of work. He needed a way to keep things tight without doing it all by hand. That is where PartsEdge stepped in.
He describes it as a virtual assistant manager. It handles tasks in the background so the team can stay focused. Reports are sent automatically. Inventory alerts are clear. Pricing and source settings stay in check without constant oversight. The time saved gets used where it matters.
It Is Not Just Software, It Is Backup When You Need It
Mike shares how PartsEdge helped during a CDK outage by providing critical data fast. He highlights that this support is ongoing. It is not just maintenance but also about helping when things go sideways.
He also talks about the flexibility. With dozens of sources tailored to their store, he can run complex pricing strategies that would be difficult to manage alone. When Mike has a question, he gets answers from someone who knows how his store works.
Big Ideas Without More Headcount
As Suburban Chevrolet grew, so did its needs. But Mike did not need to hire more staff. PartsEdge gave him a way to manage that growth with stronger tools and cleaner processes.
He is also thinking about what comes next. He is excited about the PartsEdge client portal and sees a big opportunity in automating even more, especially where manufacturer systems and the DMS need to connect better. The more these systems talk to each other, the fewer blind spots there are.
Takeaways
• Use automation to handle repeat inventory tasks• Choose tools that offer both structure and flexibility
• Build relationships with vendors who help during both routine and crisis moments
• Set your team up to focus on priorities, not busywork
Quote
"PartsEdge makes sure I do not have any bald tires. It keeps the operation moving, even when things get complicated." — Mike Kraft
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