When it comes to running a successful dealership, the parts and service operation is often overlooked. However, it is an essential component of any dealership’s success, and parts and service managers can play a huge role in the success of overall dealership...

Tom Kline is the Founder and Lead Consultant of Better Vantage Point and AlwaysDoBetter.com, leveraging his 30+ years of experience as a former franchise dealership owner to help dealerships navigate complex challenges. He specializes in risk mitigation,...

Ariel Lee is a LinkedIn expert and financial advisor who helps demystify the strategic planning process for her clients. With her zero-judgment approach and practical solutions, she enables clients to achieve their long-term financial goals, especially during...

The parts department is an integral component of any dealership, ensuring customer satisfaction and keeping vehicles on the road. Unfortunately, many parts departments struggle with communication issues that can result in customer frustration, lost sales, and...

In this episode, our panel of automotive Business Development Center (BDC) experts gathers to discuss their upcoming session “If you got a problem, Yo, I’ll solve it” at the Digital Dealer Conference on May 1-3, 2023, at the Tampa Convention Center in Tampa,...

In the past few years, we’ve witnessed an important shift in thinking amongst dealers to appreciating just how much parts and service produces profit and overall dealership health. After all, parts and service departments are responsible for producing 49.6%...

During the past three years, nearly every industry and individual has been impacted either directly or indirectly by the COVID-19 pandemic. The automotive industry is no exception. Massive shifts have taken place in the labor market and in workers’...

Idle stock can clutter inventory shelves and drag down overall parts department health. Creating a systematic plan to identify and remove idle inventory is key to keeping things moving smoothly. In many cases, we find idle inventory originating from...

We get lots of questions about how to improve inventory health and how PartsEdge helps. Here are the most common questions and answers plus tips and tricks for further optimization.

One of the biggest issues facing dealerships in the past few years, now decades, has been finding skilled labor for their shops. It is a huge issue that is talked about repeatedly, yet most dealerships still struggle to find technicians.