Transitioning into a leadership role within a parts department is never easy—especially when you’re following in the footsteps of a manager who held the role for over three decades and managing a DMS change at the same time.

That’s exactly the situation one of our valued clients faced. But with the support of PartsEdge and Inventory Specialist Blake Featherly, this parts manager turned challenge into progress.

“My experience with PartsEdge and Blake as my primary contact has been very positive. The reports help us track objective metrics over time and facilitate the changes that move the needle in the right direction.”

Even after signing on with PartsEdge a couple of years into their journey, there were still a number of hurdles to overcome. From optimizing DMS usage to improving internal processes, Blake stepped in with researched solutions tailored specifically to their DMS (Automate) and dealership environment.

What stood out most?

“I particularly respect the honest feedback your company is willing to provide—both for myself and for those I report to. Without it, I can’t get better. As Chuck Hartle said in our first meeting, sometimes you need a translator.”

That’s a core value at PartsEdge—providing truth backed by data and delivering it with care. Whether it’s guiding a manager through a tough transition, helping leadership see the full picture, or supporting day-to-day process improvements, our team is here to be that second set of eyes—and your trusted translator.

“I have yet to find a parts-related matter that would scare anyone at your organization away.”

We take pride in that.