How are dealerships getting inventory wrong? Strong parts departments do not treat every part the same. They understand that fast-moving oil filters, slow-moving specialty parts, accessories, tires, bulk fluids, special orders, and obsolete inventory all...

How Tameron Honda & Nissan Unlocked $24.9K in Monthly Gross Potential INDUSTRY Automotive Dealership Parts Departments CHALLENGE Managing inventory across multiple stores while reducing aging stock and improving inventory productivity. . RESULTS Using...

How Can Dealerships Make Training Fit the Workday? Time is one of the biggest obstacles to dealership training. Chris Craig from RockEd described dealerships as controlled chaos. Service lanes are busy, technicians are waiting, customers are calling, and...

Why Is Objective Performance Feedback Important? Roger of Bigger’s Auto Group described how better coaching, clearer performance visibility, and more intentional employee development can help service and parts teams improve. His approach begins with having a...

Why Is Communication So Important to Customer Retention? Derek Simonds from NUMA discussed why proactive communication has become one of the most important drivers of customer retention. Poor communication remains one of the biggest reasons customers become...

Where Does the Reconditioning Gap Begin? The first point of friction often occurs during appraisal. Danny from VINCUE described how poor communication between variable and fixed operations creates avoidable financial risk. A vehicle is evaluated, an estimated...

How Do Strong Parts Departments Use Their Time? Strong parts departments do not rely on month-end statements, outdated reports, or intuition alone. They consistently review sales, train their teams, understand how their DMS works, and separate productive...

Why Is Inventory Management Becoming More Complex? Many people outside the parts department underestimate the scale of inventory management. In his conversation with Kaylee Felio, Adam Martel discussed why automation, better inventory visibility, and stronger...

What Drives Customer Retention Today? Technology is evolving faster than ever, giving dealerships more options to improve customer experience and operational efficiency. Yet choosing the right solution has become increasingly difficult. Every month brings new...

Why Should AI Focus on Customer Experience First? The foundation of every improvement starts with one simple question: What would customers actually want? In his conversation with Kaylee Felio, Gaurav Sharma explained how customer-first design, intelligent...