You’d be hard pressed to find a dealer who doesn’t acknowledge the importance of customer loyalty. But even so, many dealerships neglect to create a tangible plan or goals for their customer attraction and retention. It can be easy to assume that as long as...

In the parts business, it’s inevitable that there will be a certain amount of obsolescence. While return allowances can help offset the cost of discarding obsolete stock, a strategy that doesn’t take into consideration where obsolescence is coming from will...

In our 20+ years of working in this industry a lot has changed but one thing that has remained consistent: parts managers have A LOT on their plate. Not only that, with the increasing complexity of the DMS, manufacturer programs, parts shortages, and online...

Prior to the pandemic, Parts Departments were already the second largest asset and area of potential growth for dealerships. At that time, according to NADA, 49.6% of the average dealership’s gross profits came directly from the parts department, and in 2019,...

In a recent poll on LikedIn, we asked our Parts Managers followers which they wish they had more of; Time, Staff, Tools, or Education. A staggering 46% said they wished they had more staff! With the dawn of the hiring crisis and the great resignation, it...

While wholesale business can be a great source of profits, poor planning and haggling can actually result in wholesale transactions costing more than they are worth. Here’s how you can optimize your wholesale operation to ensure it’s really worth the work,...

Thinking about becoming a Parts Manager or looking to identify a good hire for the position? This one’s for you. While everyone has a unique way of approaching the job, there are a few common traits that are the markers of someone who will thrive in the Parts...

Before jumping feet-first into this rather heated debate, we’d like to preface with the following: at this stage, any opinion on shortages is little more than a shot in the dark. While we can use past trends to try and understand how our current predicament...

Mention warranty compliance and most Parts Managers eyes will roll. Far from an issue of capability, the reason for this response typically lies in the un-winnable battle sensation that accompanies the topic. Across the country, parts and service operations...

Grocery stores are constantly inundating us with ads: ‘TODAY only 50% off!’, ‘Buy 1 get 1 half off!’- you know the type. By constantly reviewing and adapting these pricing strategies, grocers are able to get the most out of their inventory by offloading...