Billy Milone is the current service director of the Bob King Automotive Group. He is also an experienced fixed ops director with a demonstrated history of working in the automotive industry.

In the ever-evolving automotive industry, leaders face various challenges, from making tough decisions about employees to adapting to the shifting expectations of the new generation. In a recent episode of the Parts Girl Podcast, Kaylee Felio sat down with Billy Milone, to discuss these challenges and share lessons he learned.

One significant lesson from Billy Milone’s experience is the power of collaborative decision-making. Billy Milone believes in involving his team members in the decision-making process, including shop foreman, lead advisors, and other team members. Collaboration also improves communication, ensuring that team members are aware of the reasoning behind decisions, promoting trust and transparency.

Another crucial aspect of effective leadership highlighted in the episode is the importance of building relationships within a team. Billy Milone emphasizes the value of taking the time to connect with team members on a personal level, seeking to understand their lives and experiences. Building strong relationships also promotes open communication and encourages team members to share ideas and concerns, ultimately contributing to the success of the team and the organization.

Billy Milone also sheds light on the changing perspectives of the new generation in the automotive industry. Young professionals prioritize flexible work hours, personal time, and being part of something big rather than simply focusing on monetary rewards. Leaders must provide clear paths for growth and advancement within the organization. By understanding the motivations and desires of the new generation, leaders can create an environment that fosters satisfaction, engagement, and loyalty.


This episode wouldn’t be possible without the hard work of our team and is powered by PartsEdge: Revolutionizing dealership parts inventory profitability, PartsEdge offers proven strategies that can boost parts sales by an impressive 20%, all while reducing idle inventory. If you’re looking to optimize your parts management, visit

Exclusive Sponsor – Fixed Ops Marketing: Elevate your profitability with Fixed Ops Marketing, a comprehensive marketing solution specializing in viral video marketing and full-service support for service departments. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today.




  1. Collaborative decision-making improves decision quality.
  2. Build strong relationships with team members.
  3. Understand the needs and desires of the new generation.


“The biggest challenge for me is firing somebody. I don’t like doing it.” –Billy Milone


Billy Milone



Kaylee Felio