Labor shortages and a shifting market have meant many dealerships have promoted or hired new-to-the-position parts managers, resulting in a dire need for training and support. We’ve said it once and we’ll say it again: the role parts managers play is crucial...

Unexpected challenges are truly the new normal for almost all dealers. Between labor and part shortages, increasing costs, and pandemic protocols, not one operation we’ve spoken with has made it through the past two years completely unscathed or unchanged....

For Parts Managers, it can be difficult to keep in mind both a sales and investment perspective on parts. In the day to day, immediate demand trumps all else- sometimes resulting in an overall inventory that is sluggish, overstocked, and lacking in width....

Parts departments are responsible for producing nearly 50% of overall dealership profit yet, in our experience, they are often undervalued, neglected, and under-supported. As the market has shifted in the wake of the pandemic, more dealers seem to be...

In 2021 there were more recalls than previous years, but the good news is the total number of vehicles involved was less than in the past. Nonetheless, recalls are an unavoidable and ongoing challenge for manufacturers, dealers, and parts departments. One of...

Is your dealership considering a DMS switch? There are lots of great reasons to seek out a better fit with your DMS. Better overall performance, clearer inventory reporting, improved support, and more service management tools are just a few of many reasons to...

In a recent poll we conducted on LinkedIn asking Parts Managers if they had support they need to focus on growth, a staggering 40% responded no! While it’s understandable that so many managers are struggling, especially with parts shortages and the ongoing...

It’s no secret we’re in a digital age. Accelerated by the pandemic and ensuing social distancing, the digital marketplace is more expansive and necessary than ever. For dealerships, a stellar digital presence is paramount to success in the emerging virtual...

For the first time in history hybrid, plug-in hybrid, and electric light duty vehicles accounted for 11% of the sales in the fourth quarter of 2021. While much of this increase can be attributed to manufacturers increasing the number of hybrid and electric...

You’d be hard pressed to find a dealer who doesn’t acknowledge the importance of customer loyalty. But even so, many dealerships neglect to create a tangible plan or goals for their customer attraction and retention. It can be easy to assume that as long as...