Russell Hill is a Co-Founder & Managing Partner of FixedOPS Marketing, a company providing modern, effective service special coupons and full-service marketing solutions for automotive fixed operations.

When the initial excitement of driving a brand-new car fades and the factory warranty clock starts ticking, retaining parts and service customers becomes a pivotal challenge for dealerships. As warranties expire, vehicle owners often seek alternative service...

Kelley Reis is an Automotive Consultant, Facilitator, Data Analyst, and CX Strategist, with over 20 years in the automotive industry. Her professional experience has spanned across variable and fixed automotive retail operations, from a single point franchise...

The deadline for a potential worker strike by the United Auto Workers (UAW) is this Thursday, September 14th. Right now, the United Auto Workers (UAW) are in discussions with the Detroit Three automakers, namely Ford Motor, Stellantis (the parent company of...

In the ever-evolving landscape of the automotive and manufacturing industries, the efficiency and effectiveness of a parts department play a crucial role in overall business success. From optimizing inventory management to embracing technological...

In the intricate world of dealership parts operations, maintaining high profits and exceptional customer service relies heavily on a finely tuned parts department. Yet, even the most experienced Parts Managers can find themselves grappling with issues that...

Wholesale operations can be a lucrative source of profits for dealerships, but they also come with their fair share of challenges. Poor planning and haggling can lead to wholesale transactions costing more than they are worth. To ensure sustainable...

The auto industry has experienced significant changes since 2020, with shortages, lower inventory, and high prices all impacting the market. Despite the decline in sales, the sector has seen spiked profits. Today we’ll explore the reasons behind these changes...

As a Parts Manager, optimizing your fill rate is crucial for maintaining customer satisfaction and maximizing profitability. While the traditional measure of fill rate can be misleading, focusing on off-the-shelf performance or job fill provides a more...