In the parts department, where precision and efficiency are paramount, the key to fostering lasting relationships with clients lies in adopting a customer-centric approach to parts management. After over 30 years of working with parts departments across the...

Scott Davis is a strong business development professional, and the President and co-founder of Volie, Inc., the #1 BDC Engine that allows you to rethink the way you manage customer communications for sales and service BDC’s. He has worked with many dealers...

In the dynamic landscape of the automotive industry, parts managers are always grappling with the unpredictable challenges that disrupt the flow of the supply chain. Recent events, like the UAW strike and other localized issues, have added a layer of...

Electric vehicles have certainly made some big splashes in 2023, with sales surging and some potentially interesting supply and demand dynamics on the horizon. It’s a transformative era in the automotive world, to be sure! Today we’ll explore all the latest...

As any seasoned business owner knows, the backbone of sustainable profitability lies in the meticulous scrutiny of your pricing strategy. Within the automotive parts industry, this process is further intensified due to the complex interplay of various...

When the initial excitement of driving a brand-new car fades and the factory warranty clock starts ticking, retaining parts and service customers becomes a pivotal challenge for dealerships. As warranties expire, vehicle owners often seek alternative service...

The deadline for a potential worker strike by the United Auto Workers (UAW) is this Thursday, September 14th. Right now, the United Auto Workers (UAW) are in discussions with the Detroit Three automakers, namely Ford Motor, Stellantis (the parent company of...

In the ever-evolving landscape of the automotive and manufacturing industries, the efficiency and effectiveness of a parts department play a crucial role in overall business success. From optimizing inventory management to embracing technological...

In the intricate world of dealership parts operations, maintaining high profits and exceptional customer service relies heavily on a finely tuned parts department. Yet, even the most experienced Parts Managers can find themselves grappling with issues that...