Parts leaders from Snell Jaguar Land Rover in Texas share what really happens when reporting improves, returns get organized, and managers lead from the floor.
Shawn Cauthen the Parts Director used better reports to cut inventory from over one million to eight hundred thirty thousand without hurting sales. They now spend less time sorting orders and more time supporting staff. The numbers stay tight and the team stays focused.
They used to struggle with return parts being mixed and disorganized. With PartsEdge, the separation between protected and non-protected parts is clear. Inventory loss dropped from twenty thousand to just a few thousand. Shawn confirmed the same results at his dealership.
Shawn admitted he didn’t get training early on as a Parts Manager. He said the system gave him clarity he couldn’t get elsewhere. Now even veteran managers use it to handle pressure and improve team performance. Everyone leads better with structure and support.
“We went from just keeping up to building a team.” – Shawn Cauthen