In this episode of the PartsEdge Podcast, Kaylee Felio interviews Steve Fishel, a veteran parts manager at Titus-Will Toyota in Tacoma. With nearly 40 years of experience, Steve shares how he simplified his stock orders, cleaned out aged parts, and created smoother collaboration with the service department. His approach is simple and structured, giving others a path to stronger inventory control without chaos.
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Steve expanded from 14 source codes to over 30. That gave him more control. He separates quick-moving parts from slow movers, body panels, and factory orders. Each source has its own rules. The result is shorter, sharper stock orders that take minutes instead of hours.
The system now averages 200 lines instead of 750. With a solid structure and support from PartsEdge, Steve reviews and sends stock orders without the stress.
Steve trimmed his inventory value by $100,000 by removing what did not move. He combined age analysis, stock adjustments, and monthly returns through Toro. He focused on fast movers, cleaned out the dead weight, and used clear turn rate goals to stay on track.
The shelves are now filled with parts the technicians need. No extra clutter, fewer special orders, and less confusion in the back.
Steve does not isolate the parts department. He talks with the shop daily. He connects with managers and builds trust through small, consistent actions. Even simple things like supplying drinks to techs helped build respect and unity.
He knows a strong culture and daily contact keep the team aligned. Better communication means better support, better performance, and fewer surprises on the job.
• Add more sources and manage by part type
“Trust the system. Once it starts working, it works fast.” — Steve Fishel