In this PartsEdge Podcast episode, Kaylee Felio talks with Brian Fox, Parts Director at Barnes Crossing Auto Group, about how parts managers use AI tools like ChatGPT to cut mistakes, document better systems, and free their teams from daily fire drills.
Brian Fox explains that the fastest way to cut errors comes from building clear SOPs for every role. He stresses that every store needs shared folders with step by step instructions so counter staff and managers solve problems without waiting for approval. He recommends Google Drive so every rooftop accesses the same material, cutting repeat questions and rework.
Brian advises staying focused on inventory platforms before adding service or sales tools. He points to PartsEdge for inventory control and Google Workspace for daily organization. He also sees AI as useful for tasks like reconciling parts and accounting data so managers stop spending hours matching reports.
Brian warns against directors holding all the knowledge. He urges leaders to publish expectations, share training guides, and let motivated managers grow into higher roles. He explains that documentation creates confidence and allows teams to move forward even when leadership steps away.
Brian recommends building a folder for each location that holds tailored best practices while keeping shared definitions across the group. This approach ensures every rooftop speaks the same language on inventory terms and process steps.
This episode shows how clear SOPs, shared documentation, focused tech choices, and AI support help parts leaders spend less time fixing errors and more time building strong teams.
“I want to try to create resources where I do not become the thing that holds people up from getting something done or achieving something. Equipping the parts managers with the information and processes to work on their own is what drives performance.” — Brian Fox