09 Jan Don K Success Story
Shawn Albertson – Parts Manager
Don K Chrysler Dodge Jeep Ram Subaru in Whitefish, MT
PartsEdge Client Since: 2015
ABOUT DON K WHITEFISH: Don “K” Whitefish has been a reputed dealer in the Flathead Valley since 1990 and was pleased to acquire the Chrysler Dodge Jeep and RAM franchises in February of 2011. Here at Don “K” we are more than happy to assist with any of your purchasing needs for our vast array of new 2016-2017 and and used vehicles. We are a one stop shop with our top quality Chrysler – Dodge – Jeep – RAM auto repair facility as well as our highly convenient parts department. To make it even easier on our customers we also have a state of the art Body Shop and a skilled Auto Detail Department to keep your vehicles in the condition that you want them to be. We are also locally owned and very much community involved. So come on in and see why we are the Flathead Valley’s fastest growing dealership.
Why did you hire PartsEdge?
We hired PartsEdge to get a better handle on our source codes, to help out with some of our matrixing on our pricing, and to help split our three divisions.
How has the service improved your parts operation?
We have gotten more in line with the accounting office on our reconciliation of parts. PartsEdge has presented some new reports that make my job much easier and they have helped my service department realign some of their labor op codes as well. When I request a report, I receive it within a day.
How would you describe what PartsEdge does for you to other people in the industry?
I would recommend PartsEdge. They have cut down a lot of the time spent on reporting jobs and given me more free time. I spend less time creating reports or trying to diagnose issues which has given me more time to focus on growing the business.
What aspect of the service has the biggest impact on your parts operation?
The reports have had the greatest impact. A few weeks ago, PartsEdge created a report that showed average ordering for daily stock orders through individual manufacturers. It was very complex and they were able to get it to me within a day.
What can PartsEdge do to create a better experience for you?
PartsEdge is doing great, I haven’t seen anything that I would like done differently. It seems like they are always one step ahead and consistently trying to improve their service.
Do you refer PartsEdge to others?